Our policy lasts 30 days. In order to return your item and get a refund, you must always request a refund by emailing email@example.com within 30 days from purchase. This notifies us and helps us keep track of which transactions should be refunded.
In order to be eligible for a refund, the product must be shipped with all of its parts and in its original packaging to Toni Patanen, ROIHUVUORENTIE 20 M 130, 00820 HELSINKI, FINLAND. We recommend shipping with a tracking number to avoid any complications.
The amount refunded is equal to the price of the product not including the price of the original shipment. The customer is responsible for the costs of return shipping. Sauna Ocarina does not provide any compensation for return shipping expenses.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to: ROIHUVUORENTIE 20 M 130, 00820 HELSINKI, FINLAND.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information from you when you purchase something from our store, as part of the buying and selling process, or subscribe to our newsletter. You may be asked to enter your name, address, email address and phone number.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
2. WHAT DO WE DO WITH YOUR INFORMATION?
Your information is used for processing transactions, securing product delivery, analyzing traffic on this website and sending emails about our store, new products and other updates to you.
3. HOW DO WE DISCLOSE DATA?
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We do not sell or distribute personal data to third-parties in other purposes than serving our customers.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
6. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
9. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at email@example.com.
TERMS OF SERVICE
The terms and conditions of this agreement ("Terms of Service") govern the relationship between you and Sauna Ocarina, a Finnish company (business ID 2843318-2) (hereinafter "Sauna Ocarina" or "Us" or "We") regarding your use of www.saunaocarina.com and Sauna Ocarina's products and services.
Sauna Ocarina may change or modify these Terms of Service without notice. Modified terms and conditions will apply to the use of this website from the date of the publication of the modified terms and conditions.
2. LAW AND DISPUTES
The terms and conditions here are governed by Finnish and EU law. Finnish and EU law must be used as the highest degree of law and guidance for any dispute regarding this agreement, www.saunaocarina.com or Sauna Ocarina. In the relationship between Sauna Ocarina and its customers, both parties are obligated by Finnish and EU laws. Any dispute or lawsuit involving Sauna Ocarina or its personnel must be handled in District Court of Helsinki, Finland.
3. ONLINE STORE TERMS
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
The content of this website is provided "as is" and "as available". Sauna Ocarina gives no warranties of any kind, whether express, implied, statutory or otherwise, including but not limited to warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing, that access to this website will be uninterrupted or error-free or free from viruses or that this website will be secure, that any advice or opinion obtained through this website is accurate or to be relied upon.
5. LIMITATIONS OF LIABILITY
To the maximum extent permitted by law, Sauna Ocarina shall not be liable or responsible to you for any direct, indirect, immediate, punitive, incidental, special, consequential or other similar damages, including but not limited to lost profits, interruption of business operations, loss of business; contract, product or information arising out of or relating in any way to these Terms of Service, the use of or inability to use this website, its contents or its services, regardless of whether the said damage is based on an agreement, infringement of rights, recklessness or other grounds, and whether or not Sauna Ocarina has been advised of the possibility of such damages.
Sauna Ocarina shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.
To the maximum extent permitted by law, Sauna Ocarina shall not be responsible for any delays, damages, expenses, charges or other losses caused by customs in your country.
6. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
7. PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
8. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
9. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
All copyrights in all text, images and other materials on this website are the property of Sauna Ocarina or are included with the permission of the relevant owner. You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. These materials may not be used for any commercial use or advertising.
If you would like to ask about the use of any material on this website please contact firstname.lastname@example.org.
11. THIRD-PARTY TOOLS AND SERVICES
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Before using any third party tools or services that are used in conjunction with this website you must agree to the terms and conditions of the third parties. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
You and Sauna Ocarina agree that if any provision of these terms and conditions is determined by any court of competent jurisdiction or other competent authority to be illegal and/or unenforceable, the other provisions will continue in full force and effect. If any illegal and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part shall be deemed to be deleted, and the rest of the provision will continue to be in complete effect.
You agree to indemnify, defend and hold Sauna Ocarina harmless from any costs, liabilities, expenses, claims, demands, damages or other losses, including without limitation legal expenses, attorneys' fees and any sums paid to a third party in settlement of a dispute or claim, incurred or suffered by Sauna Ocarina
arising out of any breach by you of these Terms of Service, or any claim that you have breached any provision of these Terms of Service.
By using this website, you agree that the exclusions and limitations of liability laid out in these Terms of Service are reasonable. If you do not think these limitations and exclusions are reasonable, you must not use this website.
15. FORCE MAJEURE
Saunaocarina.com shall not be liable for any damages, delays or failures to perform resulting from causes outside the reasonable control of Sauna Ocarina. Such causes include but are not limited to blackouts, fire, floods, accidents, cyber attacks, war, terrorism or strikes.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
17. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
18. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.